Having a telephone and some sort of broadband connection is part and parcel of the modern way we now live our lives. Without them we can often feel somewhat stranded & unable to carry out basic daily tasks such as a Google search, online banking, study or shopping. To get back up and running ASAP you can contact an independent telephone & broadband faults engineer.
Fault that can cause service interruption to a broadband enabled telephone line.
There may be complete silence on the line when the handset is picked up, but the broadband may still work intermittently. This type of fault will often be attributed to damaged wires or faulty supply equipment. In the event that you suffer from no dial tone, but your broadband is still active. You will almost certainly be experiencing a service supplier side fault. Do all your local equipment & wiring checks, more details at "telephone internal wiring phone faults", report the fault to your service supplier.
Another very common fault is a buzzing noise or crackle in the background, this will often effect both your ability to have normal conversation & full use of your broadband. This type of fault can be caused by an additional voltage sources on your circuit, another cause could be rouge connections to earth along your circuit from the local telephone exchange equipment. Undue ware & tear combined with water / high moisture levels are a common cause of this type of fault. (Again you will need to rule out any potential issues with all your local equipment & wiring, followed by reporting the fault to your service provider.
In the event that all incoming calls ring once, you may be suffering from something known as local ring trip. This can be caused by moisture induced corrosion on the pins of a telephone plug or socket. But is more often associated with damaged cable insulation, particularly when cable has been poorly routed beneath high foot traffic areas. (This type of fault will most probably need cable replacement, in a recessed groove or along a route with no direct foot traffic)
One of the most common type of broadband fault revolves around faulty filters, unfiltered equipment or incorrectly placed filters. Occasionally the power supply of a router will cause connection issues. This type of fault may require the router to be re-set, reconfigured or in some cases replaced, as such it is good practice to have your service user-name & password information to hand.
Many UK homes & offices have very old internal & external cabling, this often severely impacts telephone and broadband services. When added to the fact that broadband performance is directly related to the overall distance from the exchange. Its clear to see that it is important, all local wiring & equipment be installed for optimum performance. This can be done by your service providers field service support company or by contacting a suitably qualified independent local telephone engineer.
Why choose an independent telephone & broadband engineer
The main advantages to contacting an independent local telephone engineer are, price & bypassing the need to speak to a call centre representative & dealing with those rigid scripts. Shorter lead times for appointments & quite often you will find that your independent local telephone engineer has an extensive knowledge of both router & computer configuration, as well as centralised filtering options such as the interstitial faceplate used in fibre to the cabinet based broadband installations. If you are near Manchester you might be able to get some help with your telephone & broadband faults from Peter at Burytec's Telephone Engineer Manchester service.