Times have changed a lot since the days of the dial telephone & only one telephone service provider, who would quickly come out & fix your phone free of charge no matter what the problem. Well those days are gone & you can now pay your line rental to the likes of Sky, Taltalk, AOL, The Post Office, EE, O2, Plusnet, John Lewis, Tescos, BE the list is all most endless as I am sure you are aware from the constant marketing efforts of them all to try & win your custom.
Depending on which one of the many service providers you have chosen to supply your telephone line service, you could experience varied levels of UK & non UK based customer service. However at the end of the day or very very many days! it will be made clear to you whether you have an internal or external based line fault. An internal fault is classed as a fault that exists on wiring or equipment that is owned by you the customer, an external fault is one that exists on the supply side wiring or equipment.
It is worth noting that not all customer owned wiring runs internally and that some times you will find that previous owners of a property, have used internal grade cable for external cable runs, which in itself could quite quickly become a source of line problems.
Phone Line Faults & Problems, Help Hints & Tips
To help with getting to the route cause of many phone line problems many UK households & business properties have an NTE5 line box fitted, which serves the function of what is technically know as a master socket it also acts as a demarcation point. This is the point at which the hand over of responsibility, for wiring & equipment, occurs. NTE5 master sockets have a built-in facility to extend your phone line service around your property, but more importantly, the NTE5 design provides a simple way to separate your wiring from the supply side wiring & give you access to a test port.
In the event that you do not have an NTE5 or you have a much more complex internal wiring set up, such as your own wiring frame, distribution points or structured cabling installed you will probably need some technical help. Most independent telephone engineers will be able to help solve problems in your home or small business, ranging from simple Moves Adds & Changes of your fixed line wiring to helping you with a new telephone system installation that could save you money on out going calls as well as provide features that could enhance your operations.
Tips to help you prevent faults & help make life easy if you should experience a line fault condition
- If you don't already have a correctly installed NTE5 master socket, Get one!
- Always ensure you only ever have one master socket connected to your line.
- Do not use cheap quality extension cables for any broadband service connection.
- Always filter all devices to connect to the telephone line if you standard broadband enabled.
- Ensure that any extension wiring for additional sockets are installed to a high standard.
- Do not connect or add additional wiring directly to your line before your master socket.
- Replace of remove any internal grade cable that is being used externally.
- Consider remving the bell wire on a broadband enabled line.
- If you are having building work carried out, always consult with your local independent telephone engineer before work commences.
- Always make sure you have checked that you do not have an internal wiring or equipment fault before you accept a possible call out charge from your service provider.
- Never run telecommunications cables close to electrical cables.
- Cables should be fixed to a surface or inside some form of conduit.
- Consider your total Ring Equivalent Number, this will effect the overall service.
- Many modern wireless phones will not function at all, if there is a power cut.
Well that covers some basics, but what about new land lines & new technology?
New land lines, there really is only one thing to say about this you have to search online to find the best deals, there are always deals to be had such as free installation & line rentals. It makes a lot of sense to shop around, you could always type a key word phrase such as "home phone line money saving expert" in Google or go straight to a money saving expert site. You really need to get all the facts together before you sign on the dotted line or commence your verbal contract. Don't get sucked in by the thousands of sites offering deal upon deal from every service provider under the sun, stick to sites that talk about the value for money & or explain why they recommend a particular package. Further more as a consumer in the current economic climate you should really only ever sign up for a 12 month contract, after which if you are happy with the services you can just continue with them.
If you are looking for new technology consider doing some online research try some of the following terms: SIP, VOIP, ASTERISK, ELASTIX, FAX TO EMAIL, VOICE MESSAGE TO EMAIL, FREEPBX & GSM GATEWAYS the results will introduce you to many more new terms. Implementing new telecommunications technology into your home or business will often give you premium features, increased productivity & save you money.